Regulatory Support & CPD Officer (12 month FTC)


Country England

Office Location Birmingham (Hybrid)

Flexible/Agile Working: This role can be performed with a hybrid working arrangement which balances working from home and your contracted office. It is expected that regular attendance in the office will be required in line with team needs.

About Us

“Unlock your potential and drive change with RICS, a leader in professional standards.”

Join us, a global leader in shaping the built and natural environments. With 134,000 members worldwide and offices in key financial markets, we set the highest standards in land, real estate, construction, and infrastructure. Through innovation and trusted data, we drive positive change for present and future generations.Role Purpose and Key ResponsibilitiesReporting to the Regulatory Support and CPD Manager, you will support regulation operations by managing incoming CPD queries, monitoring, and auditing of CPD records. Managing emerging risk and escalate issues of CPD non-compliance for investigation.

RICS is currently taking forward a programme of strategic development in relation to the Register and CPD which you will be a key contributor to this programme of work and to ensuring that robust registration and CPD requirements are embedded into their day-to-day work. This job is a key RICS position with responsibility for ensuring that RICS meets its global obligations to deliver effective risk based self-regulation, to protect and build confidence with all audiences.

• Supporting CPD activity including managing CPD inboxes by responding to enquiries, proactively managing compliance through monitoring and audits as well as contributing to disciplinary processes
• Delivering high quality regulatory conduct checks through requests from a range of stakeholders across the business to maintain trust in the profession and public
• Providing excellent customer service to all stakeholders: handling phone calls, responding to emails and taking ownership for the resolution of complex regulatory matters
• Carrying out tasks within KPIs and SLA, demonstrating the ability to work quickly and accurately with attention to detail while maintaining quality
• Excellent communication and the ability to present issues in a clear and concise manner at all levels across a variety of mediums delivered in an audience appropriate tone and style

About You

• Experience of working in a busy case working role
• Experienced in managing own workload and prioritising tasks based on risk
• An ability to analyse information, make clear judgements based on relevant risk and business considerations, in order to identify key issues and appropriate solutions
• Strong understanding of customer service excellence to include call handling skills
• Excellent work management skills and the ability to consistently perform against targets and Key Performance Indicators

Rewards and Benefits

• Comprehensive healthcare coverage including private medical insurance.
• Income protection and life assurance for financial security.
• Aviva Group Personal Pension with employer matching up to 9%.
• Annual leave of 25 days plus bank holidays for a healthy work-life balance.
• Generous time off policies including maternity, paternity, moving house leave, marriage/civil partnership leave, volunteering, and wellbeing days.

Equal Opportunity Employer – RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds, as we believe that our differences drive our performance. Please speak to us if we can support you with any adjustments to our recruitment process. Candidates will need to have the correct right to work in the country the role resides in.

For more information and to apply please visit Great vacancy Regulatory Support & CPD Officer (12 month FTC) hiring now (

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